Support
If something is not working, or you just want to ask, write to me. It is one person answering, so give it a day or two.
It helps to include your iPhone model and your iOS version: Settings, then General, then About.
Write to
simonegiannatiempo1@gmail.comCommon questions
Does Ciao! read my messages?
No. It cannot, and it does not try. iOS gives no app access to WhatsApp, iMessage, Telegram or anything similar. You record a catch-up yourself, with one swipe.
Do my friends know they are in the app?
No. Nobody is contacted, nothing is shared, and there is no feed or profile for anyone to find. Your list is yours alone.
Where is my information kept?
On your iPhone, and in your own private iCloud storage if you are signed in, so a lost phone does not mean lost notes. It is your Apple Account, not our server. We cannot read any of it.
I am not signed into iCloud. Does it still work?
Yes, exactly the same. You just do not get the backup.
When do notifications arrive?
When it’s been a while with someone, one note that evening, never more than one of those a day. On Sunday morning, one more if anyone is waiting. Plus birthdays, Christmas Eve, New Year’s Day, and any reminder you set on a note. You can turn them off in iOS Settings and the app keeps working.
I paid, and Ciao! still asks me to pick a plan.
On that screen, tap Restore Purchases. If that does not fix it, email me. Include the Apple Account you bought it with and I will sort it out.
I want my data deleted.
Delete the app. To delete the copy in your iCloud too, open iOS Settings, tap your name, then iCloud, find Ciao! in your iCloud storage and delete its data. There is no account to close.